Customer Success Manager

About Bayward Security

Our threat intelligence team tracks ransomware groups and publishes research used across the industry. Training budget covers one SANS course or equivalent per year.

The position

Bayward Security is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. This position is on site in Belgrade.

Key responsibilities

• Drive renewals alongside the commercial team, starting 120 days out
• Build success plans with measurable goals for each account
• Escalate product bugs and feature requests through Jira with clear context
• Report monthly on churn risk and saves

You'll need

• Travel up to 15%
• Experience managing renewals or retention targets
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

Pay and benefits

Pay: RSD 230,000 to RSD 300,000/month

• Private medical care
• Extra annual leave days
• Meal vouchers
• Training budget
• Flexible hours
• Cafeteria benefit system

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayward Security d.o.o..