Customer Success Manager

About the job

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. We keep recurring meetings to Tuesdays and Thursdays where we can.

About the role:

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote position. Most of the team is in Karachi, but nobody is required to come in.

In this role you will:

Recruit happy customers for references and case studies. Own a portfolio of 30 to 50 accounts and their overall health. Build success plans with measurable goals for each account. Drive renewals alongside the commercial team, starting 120 days out. Document every customer touch in Salesforce. Monitor usage and health scores in Gainsight and act on red flags.

Required qualifications:

2-4 years in customer success, account management or implementation at a SaaS company. Calm under pressure when a customer is angry. Organised across many accounts at once. Travel up to 15%. Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

What you get:

Flexible schedule.

Please include your notice period and salary expectations.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Baloch Systems (Pvt.) Ltd..