Customer Success Manager

Who we are:

We do penetration testing, red team engagements and web application assessments for banks, hospitals and SaaS companies. Incident response is a big part of the work: ransomware recovery, business email compromise and forensic investigations. Nobody gets in trouble for clicking a test phish. You report it and move on.

About the role:

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. This role is remote. You will need a reliable internet connection and a quiet place to work.

What you'll work on:

• Own a portfolio of 30 to 50 accounts and their overall health.
• Report monthly on churn risk and saves.
• Run quarterly business reviews with customer stakeholders.
• Coordinate with support on open tickets for your accounts.
• Lead kickoff calls and onboarding plans with new customers.

You might be a good fit if you:

• 3-5 years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Comfortable presenting to directors and VPs.
• Experience managing renewals or retention targets.

Preferred:

• SQL or Looker for pulling your own account data.

Compensation and benefits:

The salary range for this role is $84,000 - $104,000 a year. This range reflects base salary only.

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid sick leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ashcombe Risk Partners LLC.