Customer Success Manager

About us:

School districts licence our reading and math curriculum for grades K through 8. Instructional designers, video editors and subject matter experts work together on each course.

What this job is:

You will be the customer's main contact after the sale and their voice inside Al Reem Knowledge. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote, open to candidates across the UAE. Normal working hours, Monday to Friday. We ship you a laptop and accessories before your first day.

What you'll work on:

• Create help centre articles when the same question keeps coming up.
• Coordinate with support on open tickets for your accounts.
• Flag expansion opportunities to the account executive or account manager.
• Document every customer touch in Salesforce.
• Escalate product bugs and feature requests through Jira with clear context.
• Recruit happy customers for references and case studies.

What you bring:

• Travel up to 15%.
• Calm under pressure when a customer is angry.
• Organised across many accounts at once.

Also helpful:

• Certified Customer Success Manager (CCSM) or similar.
• Experience with usage-based pricing.

What you get:

Salary range: AED 17,000 - AED 21,500 per month

• Medical insurance.
• 30 days annual leave.
• Annual flight ticket.
• Visa provided.
• Tax-free salary.

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Reem Knowledge LLC.