Customer Success Manager

Clinical supervision is provided for staff working toward independent licensure.

About the role

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Fully remote. You can work from anywhere in Saudi Arabia. Few meetings, lots of written updates.

Main duties

• Escalate product bugs and feature requests through Jira with clear context.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Create help centre articles when the same question keeps coming up.
• Flag expansion opportunities to the account executive or account manager.
• Drive renewals alongside the commercial team, starting 120 days out.
• Coordinate with support on open tickets for your accounts.
• Run quarterly business reviews with customer stakeholders.

What you need

• 2+ years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Comfortable presenting to directors and VPs.
• Calm under pressure when a customer is angry.
• Experience managing renewals or retention targets.
• Travel up to 15%.

Preferred

• SQL or Looker for pulling your own account data.
• Zendesk or Intercom experience.

Compensation: SAR 17,500 - SAR 22,000/month

What we offer

• Medical insurance.
• 30 days annual leave.
• End of service gratuity.
• Annual flight ticket.
• Annual bonus.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Najd Medical Center Co..