Customer Success Manager

Everyone reviews everyone else's work before it goes to the client. AE Learning is looking for a Customer Success Manager to join a small, steady team. Success in this role is measured on gross retention, product adoption and account health scores. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. You can work from home anywhere in the UK. We have no office requirement.

• Recruit happy customers for references and case studies.
• Run quarterly business reviews with customer stakeholders.
• Document every customer touch in Salesforce.
• Build success plans with measurable goals for each account.
• Monitor usage and health scores in Gainsight and act on red flags.

What you'll need

• 3+ years in customer success, account management or implementation at a SaaS company.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Comfortable presenting to directors and VPs.

£44,000 to £51,000 per annum

We offer company pension, 28 days annual leave including bank holidays, cycle to work scheme, long service awards and flexible working hours.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AE Learning.