Customer Success Manager

About ADN Learn

ADN Learn is a 2-person team producing custom e-learning for corporate clients.

About the role

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Fully remote. You can work from anywhere in the US. Flexible hours with a daily team call in the morning. You need a reliable internet connection and somewhere quiet to work.

In your first few months you will

• Own a portfolio of 30 to 50 accounts and their overall health.
• Lead kickoff calls and onboarding plans with new customers.
• Document every customer touch in Salesforce.
• Drive renewals alongside the commercial team, starting 120 days out.

What you bring

• 2-4 years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Travel up to 15%.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Preferred

• Experience with usage-based pricing.
• Certified Customer Success Manager (CCSM) or similar.

What we offer

Compensation: $89,000 - $101,000 a year

• Annual bonus.
• Short- and long-term disability.
• Paid sick leave.

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ADN Learn LLC.