Customer Success Manager

Overview

This is a backfill for a team member who moved to another team. The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote position. Most of the team is in Karachi, but nobody is required to come in. Normal working hours, Monday to Friday.

What you'll be doing

• Drive renewals alongside the commercial team, starting 120 days out
• Lead kickoff calls and onboarding plans with new customers
• Escalate product bugs and feature requests through Jira with clear context
• Own a portfolio of 30 to 50 accounts and their overall health
• Coordinate with support on open tickets for your accounts
• Run quarterly business reviews with customer stakeholders
• Document every customer touch in Salesforce

Requirements

• Working knowledge of Salesforce
• Bachelor's degree or equivalent experience
• Travel up to 15%

Compensation and benefits

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Fuel allowance

Company overview

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Abbas Software builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Releases go out Tuesday mornings, never on Fridays.

Candidates must be eligible to work in Pakistan.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Abbas Software.