Associate Customer Success Manager

The position

Wouters Cloud is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You can work from home anywhere in Belgium. We have no office requirement. Normal business hours, Monday to Friday, with some flexibility. Day-to-day communication is in Slack and Google Meet.

Duties

• Coordinate with support on open tickets for your accounts.
• Monitor usage and health scores in Gainsight and act on red flags.
• Build success plans with measurable goals for each account.
• Report monthly on churn risk and saves.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Lead kickoff calls and onboarding plans with new customers.
• Document every customer touch in Salesforce.
• Drive renewals alongside the commercial team, starting 120 days out.

Who you are

• 1-2 years in customer success, account management or implementation at a SaaS company.
• Calm under pressure when a customer is angry.
• Experience managing renewals or retention targets.

What you get

Salary range: €2,700 - €3,300 monthly

• Pension scheme.
• Laptop and phone.
• Travel allowance.
• Bike plan.
• Training budget.
• 25 annual leave days.

The company

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Brussels. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Most engineers work remotely and come into the office one week a quarter for planning.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wouters Cloud.