Associate Customer Success Manager

About the job

Role overview

WJ Marketing is hiring a CSM for the Strategic Accounts segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote, open to candidates across Pakistan. Standard office hours, Monday to Friday, with flexibility around them.

What you'll be doing

Create help centre articles when the same question keeps coming up. Escalate product bugs and feature requests through Jira with clear context. Flag expansion opportunities to the account executive or account manager. Coordinate with support on open tickets for your accounts.

Minimum qualifications

1-2 years in customer success, account management or implementation at a SaaS company. Able to learn a technical product and explain it in plain terms. Organised across many accounts at once. Travel up to 15%. Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Also helpful

Background in healthcare, logistics or financial services customers. SQL or Looker for pulling your own account data. Zendesk or Intercom experience.

Compensation and benefits

Medical insurance. Provident fund. Paid leave. Two bonuses a year.

Who we are

Since 1967, the agency has worked with banks, credit unions and insurance companies. We use Asana for projects and Slack for everything else.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WJ Marketing.