Associate Customer Success Manager

About us

Language learning is the core product, with live classes and self-paced lessons. We run a learning management system that corporate training teams use to assign, track and report on courses. Founded in 2021, we now have 110 employees. Most of the team are former teachers.

The role

This is a backfill for a team member who is relocating. The Associate Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Fully remote, but we prefer candidates within a few hours of Eastern time.

What you'll work on

• Escalate product bugs and feature requests through Jira with clear context.
• Recruit happy customers for references and case studies.
• Coordinate with support on open tickets for your accounts.
• Flag expansion opportunities to the account executive or account manager.

What we're looking for

• 1+ years in customer success, account management or implementation at a SaaS company.
• Travel up to 15%.
• Comfortable presenting to directors and VPs.
• Organized across many accounts at once.
• Able to learn a technical product and explain it in plain terms.

Perks and benefits

Rate: $64,000-$78,000 per year

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid holidays.
• Referral program.
• Professional development budget.
• Stock options.
• Cell phone reimbursement.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TE Learn.