Associate Customer Success Manager

Overview

We are adding headcount to this team, so this is a new seat. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Working hours overlap with Central European Time.

Key responsibilities

• Flag expansion opportunities to the account executive or account manager
• Escalate product bugs and feature requests through Jira with clear context
• Create help centre articles when the same question keeps coming up
• Monitor usage and health scores in Gainsight and act on red flags
• Recruit happy customers for references and case studies
• Run quarterly business reviews with customer stakeholders
• Lead kickoff calls and onboarding plans with new customers
• Own a portfolio of 30 to 50 accounts and their overall health

Who you are

• 1+ years in customer success, account management or implementation at a SaaS company
• Working knowledge of Salesforce
• Experience managing renewals or retention targets
• Comfortable presenting to directors and VPs
• Calm under pressure when a customer is angry
• Able to learn a technical product and explain it in plain terms

Compensation and benefits

• 24 days paid time off
• Public holidays observed per your country
• Flexible hours
• Performance bonus
• Annual learning budget
• Annual salary review

About Talus Learning

We run a learning management system that corporate training teams use to assign, track and report on courses. We started in 2000 and have grown to about 170 people. Fully remote, with a team meetup twice a year.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talus Learning AB.