Associate Customer Success Manager

About us:

Small accounting firms in Gujarat use our engagement letter and e-signature tool, and most heard about us from a colleague. We are a small, self-funded team building a booking app for independent salons and tattoo studios. We started in 2010 and have grown to about 19 people.

What this job is:

Sen Systems is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote position. Most of the team is in Ahmedabad, but nobody is required to come in. Few meetings, lots of written updates.

Day to day:

• Document every customer touch in Salesforce
• Escalate product bugs and feature requests through Jira with clear context
• Recruit happy customers for references and case studies
• Monitor usage and health scores in Gainsight and act on red flags
• Drive renewals alongside the commercial team, starting 120 days out

Requirements:

• 1-2 years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Working knowledge of Salesforce
• Organised across many accounts at once
• Comfortable presenting to directors and VPs

Preferred:

• Experience with usage-based pricing

Why work with us:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Learning budget
• Internet reimbursement
• Gratuity
• Flexible hours

Candidates must be eligible to work in India.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sen Systems Pvt Ltd.