Associate Customer Success Manager

About the company

Small accounting firms in Minnesota use our engagement letter and e-signature tool, and most heard about us from a colleague. We are a small, self-funded team building a booking app for independent salons and tattoo studios.

Saddleforge Labs is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. We are headquartered in Minneapolis and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Central time. Day-to-day communication is in Slack and Google Meet.

Day to day

• Own a portfolio of 30 to 50 accounts and their overall health
• Report monthly on churn risk and saves
• Lead kickoff calls and onboarding plans with new customers
• Recruit happy customers for references and case studies

You'll need

• Bachelor's degree or equivalent experience
• Organised across many accounts at once
• Able to learn a technical product and explain it in plain terms
• Experience managing renewals or retention targets

Also helpful

• Background in healthcare, logistics or financial services customers

What you get

• Home office setup budget
• Performance bonus
• Annual salary review
• Co-working space stipend

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saddleforge Labs.