Associate Customer Success Manager

Who we are

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the US. Compliance reviews outgoing client email, so expect to write carefully.

The role

Ryeloft Lending is hiring an Associate Customer Success Manager to work remotely from Nepal. Success in this role is measured on gross retention, product adoption and account health scores. We engage team members in Nepal as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 9:00 AM to 1:00 PM US Eastern. You will write a lot of updates, so clear written English is important.

Essential duties and responsibilities

• Drive renewals alongside the commercial team, starting 120 days out
• Create help centre articles when the same question keeps coming up
• Escalate product bugs and feature requests through Jira with clear context
• Own a portfolio of 30 to 50 accounts and their overall health

About you

• Able to learn a technical product and explain it in plain terms
• Experience managing renewals or retention targets
• Organised across many accounts at once

Also helpful

• Background in healthcare, logistics or financial services customers
• Certified Customer Success Manager (CCSM) or similar

Why work with us

• Annual rate review
• Monthly payments via wire transfer or Wise

Candidates must be eligible to work in Nepal.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ryeloft Lending.