Associate Customer Success Manager (Remote)

About Poniente Data:

Since 1995, the company has sold practice management software to dental and veterinary clinics in Spain. Releases go out Tuesday mornings, never on Fridays.

What this job is:

The Associate Customer Success Manager (Remote) owns post-sale relationships for a book of software customers, from onboarding through renewal. You will be the customer's main contact after the sale and their voice inside Poniente Data.

Day to day:

• Escalate product bugs and feature requests through Jira with clear context.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Create help centre articles when the same question keeps coming up.
• Monitor usage and health scores in Gainsight and act on red flags.
• Build success plans with measurable goals for each account.
• Flag expansion opportunities to the account executive or account manager.
• Run quarterly business reviews with customer stakeholders.

What you bring:

• Able to learn a technical product and explain it in plain terms.
• Bachelor's degree or equivalent experience.
• Working knowledge of Salesforce.
• Organised across many accounts at once.
• Travel up to 15%.

Bonus points:

• Prior implementation or onboarding role.

Pay and benefits:

Salary: €22,000-€26,000 per year

• Private health insurance.
• Training budget.
• Remote work allowance.
• Flexible remuneration plan.
• Meal vouchers.

Candidates must be eligible to work in Spain.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poniente Data S.L..