Associate Customer Success Manager - Remote

Who we are:

Our product started as a side project in 2012 and now has a few hundred paying customers, mostly in Zurich. Everything runs on a single Rails app and one Postgres database, deployed on Heroku.

About the role:

Galebound Technologies is hiring an Associate Customer Success Manager - Remote to work remotely from Switzerland. Success in this role is measured on gross retention, product adoption and account health scores. Remote within Switzerland. The team meets in Zürich once a quarter, travel covered. Flexible schedule. We have one team call a day, usually in the morning. We use Slack, Notion and Google Meet. Cameras on for team calls.

In your first few months you will:

• Recruit happy customers for references and case studies.
• Lead kickoff calls and onboarding plans with new customers.
• Build success plans with measurable goals for each account.
• Report monthly on churn risk and saves.
• Document every customer touch in Salesforce.

What we're looking for:

• 1+ years in customer success, account management or implementation at a SaaS company.
• Able to learn a technical product and explain it in plain terms.
• Bachelor's degree or equivalent experience.
• Comfortable presenting to directors and VPs.
• Calm under pressure when a customer is angry.
• Organised across many accounts at once.

Benefits:

Pay: CHF 52,000-CHF 62,000 a year

• Company pension scheme.
• Holiday pay.
• Christmas bonus.
• Meal allowance.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Galebound Technologies Einzelfirma.