Associate Customer Success Manager

Nowak Apps employs 220 people across engineering hubs in San Diego and three other locations, building ERP software for mid-market manufacturers. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

About the role

We are adding headcount to this team, so this is a new seat. You will be the customer's main contact after the sale and their voice inside Nowak Apps. This is a long-term contractor role, paid monthly in USD. Our standups are at 9:00 AM Pacific.

Responsibilities

• Own a portfolio of 30 to 50 accounts and their overall health
• Lead kickoff calls and onboarding plans with new customers
• Build success plans with measurable goals for each account
• Report monthly on churn risk and saves
• Monitor usage and health scores in Gainsight and act on red flags
• Flag expansion opportunities to the account executive or account manager
• Coordinate with support on open tickets for your accounts
• Drive renewals alongside the commercial team, starting 120 days out

Required qualifications

• 1+ years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Organised across many accounts at once
• Calm under pressure when a customer is angry
• Bachelor's degree or equivalent experience

Nice to have

• SQL or Looker for pulling your own account data
• Certified Customer Success Manager (CCSM) or similar
• Background in healthcare, logistics or financial services customers
• Prior implementation or onboarding role

Compensation: $1,750 - $2,350/month

Perks and benefits

• Company laptop
• Annual rate review
• Monthly payments via wire transfer or Wise

We may close this posting early once we have enough applications.

We review applications as they come in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak Apps.