Associate Customer Success Manager

Commercial lines, personal lines and specialty programs are run as separate business units. Founded as a farmers' mutual in 1958, the company is now one of the larger mutual insurers in Ireland.

The role

This is a new position created as the team has grown over the last year. You will be the customer's main contact after the sale and their voice inside Marbleworth Insurance. Fully remote. You can work from anywhere in Ireland. Hours are flexible, with one short team call each morning.

Essential duties and responsibilities

• Recruit happy customers for references and case studies
• Build success plans with measurable goals for each account
• Monitor usage and health scores in Gainsight and act on red flags
• Create help centre articles when the same question keeps coming up
• Flag expansion opportunities to the account executive or account manager

What you need

• 0-2 years in customer success, account management or implementation at a SaaS company
• Organised across many accounts at once
• Able to learn a technical product and explain it in plain terms
• Travel up to 15%
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Bachelor's degree or equivalent experience
• Working knowledge of Salesforce

Compensation: €45,000 to €54,000 per year

What we offer

• Health insurance for you and your family
• Pension contribution
• 23 days annual leave plus bank holidays
• Income protection
• Annual bonus
• Bike to work scheme
• Life assurance

You must have the right to work in Ireland.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marbleworth Insurance.