Associate Customer Success Manager

A bit about us:

Our e-commerce site and app account for a growing share of sales. Breaks are 15 minutes per four hours, and lunch is 30.

You will be the customer's main contact after the sale and their voice inside Maeda's Mercantile. This is a hybrid role. Most of the team is in the Rochester office Tuesday to Thursday.

Essential duties and responsibilities:

• Train new users and admins over Zoom and in person.
• Flag expansion opportunities to the account executive or account manager.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Monitor usage and health scores in Gainsight and act on red flags.
• Build success plans with measurable goals for each account.
• Lead kickoff calls and onboarding plans with new customers.

What you'll need:

• 1-2 years in customer success, account management or implementation at a SaaS company.
• Able to learn a technical product and explain it in plain terms.
• Working knowledge of Salesforce.

Pay and benefits:

Expected salary range: $71,000 - $85,000 annually, plus bonus eligibility.

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• 12 weeks of paid parental leave.
• Profit sharing.
• Gym membership reimbursement.
• Tuition reimbursement.
• 401(k) with 4% match.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

New hires usually start two to three weeks after accepting an offer.

Applications are reviewed as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Maeda's Mercantile Inc..