Associate Customer Success Manager

Karmacharya Software is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote within Nepal. The team meets in Kathmandu once a quarter, travel covered. Flexible hours with a daily team call in the morning.

Key responsibilities:

• Report monthly on churn risk and saves.
• Build success plans with measurable goals for each account.
• Lead kickoff calls and onboarding plans with new customers.
• Monitor usage and health scores in Gainsight and act on red flags.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Run quarterly business reviews with customer stakeholders.

Required qualifications:

• 0-2 years in customer success, account management or implementation at a SaaS company.
• Experience managing renewals or retention targets.
• Working knowledge of Salesforce.
• Organised across many accounts at once.
• Calm under pressure when a customer is angry.
• Travel up to 15%.

What you get:

Pay: NPR 43,000 - NPR 59,000 pcm

• Medical insurance.
• Company laptop.
• Social Security Fund contribution.
• Learning budget.
• Paid leave.
• Flexible hours.

A bit about us:

Product, engineering and support teams work out of offices in Kathmandu, Bagmati Province and two nearshore delivery centres. Karmacharya Software employs 830 people across engineering hubs in Kathmandu and three other locations, building ERP software for mid-market manufacturers. Code review is required on every pull request, and nobody merges their own changes.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karmacharya Software.