Associate Customer Success Manager

Job Title: Associate Customer Success Manager

Location: Melbourne (Hybrid)

Salary: $67,000 - $83,000 pa + benefits

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent, full-time

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Founded in 2010, the business writes the billing, metering and customer portal software that small water and electric utilities run on. Most engineers work remotely and come into the office one week a quarter for planning.

JOB SUMMARY

The Associate Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Hybrid. You will need to be in Melbourne at least two days per week.

WHAT YOU'LL BE DOING

• Report monthly on churn risk and saves
• Recruit happy customers for references and case studies
• Build success plans with measurable goals for each account
• Run quarterly business reviews with customer stakeholders
• Own a portfolio of 30 to 50 accounts and their overall health
• Coordinate with support on open tickets for your accounts
• Drive renewals alongside the commercial team, starting 120 days out

REQUIREMENTS

• 1+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Comfortable presenting to directors and VPs
• Experience managing renewals or retention targets

WHAT WE OFFER

• Superannuation on top of salary
• Paid parental leave
• Hybrid working
• Flexible hours
• Annual bonus

Applications close when we find the right person, so get in early.

Shortlisting will begin immediately.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JN Technologies.