Associate Customer Success Manager

Immobilien Moser is a residential brokerage with agents covering Zürich and the surrounding suburbs.

You will be the customer's main contact after the sale and their voice inside Immobilien Moser. Our headquarters is in Zürich, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. Communication happens mostly in Slack and short video calls.

What you'll be doing

• Recruit happy customers for references and case studies
• Lead kickoff calls and onboarding plans with new customers
• Report monthly on churn risk and saves
• Monitor usage and health scores in Gainsight and act on red flags
• Own a portfolio of 30 to 50 accounts and their overall health
• Run quarterly business reviews with customer stakeholders
• Escalate product bugs and feature requests through Jira with clear context
• Flag expansion opportunities to the account executive or account manager

Skills and experience

• 1+ years in customer success, account management or implementation at a SaaS company
• Organised across many accounts at once
• Calm under pressure when a customer is angry
• Working knowledge of Salesforce
• Comfortable presenting to directors and VPs

Benefits

₹15,50,000 - ₹19,00,000 per year

• Co-working space stipend
• Paid parental leave
• Two weeks of paid leave at year end
• Paid sick days

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Immobilien Moser GmbH.