Associate Customer Success Manager

Green Labs employs 280 people across engineering hubs in Indianapolis and three other locations, building ERP software for mid-market manufacturers. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year.

The position:

We are adding an Associate Customer Success Manager to our Enterprise team. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. You can work from home anywhere in the US. We have no office requirement. We send you a laptop and the accessories you need on day one.

Duties:

• Lead kickoff calls and onboarding plans with new customers.
• Drive renewals alongside the commercial team, starting 120 days out.
• Escalate product bugs and feature requests through Jira with clear context.
• Report monthly on churn risk and saves.
• Build success plans with measurable goals for each account.
• Run quarterly business reviews with customer stakeholders.
• Flag expansion opportunities to the account executive or account manager.

Minimum qualifications:

• 1+ years in customer success, account management or implementation at a SaaS company.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Organized across many accounts at once.
• Calm under pressure when a customer is angry.
• Comfortable presenting to directors and VPs.

Salary: $70,000 - $84,000/year

Why work with us:

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Profit sharing.
• Vision insurance.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please include a short note on why this role interests you.

Start dates are flexible, usually within a few weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Labs LLC.