Associate Customer Success Manager

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Founded in 2008, we now have 620 employees. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

About the role

This is a new role. The team has doubled in size over the past year. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote within Hungary. The team meets in Budapest once a quarter, travel covered. Normal working hours, Monday to Friday.

Day to day

• Escalate product bugs and feature requests through Jira with clear context
• Drive renewals alongside the commercial team, starting 120 days out
• Flag expansion opportunities to the account executive or account manager
• Coordinate with support on open tickets for your accounts
• Monitor usage and health scores in Gainsight and act on red flags

Qualifications

• 0-2 years in customer success, account management or implementation at a SaaS company
• Working knowledge of Salesforce
• Organised across many accounts at once
• Bachelor's degree or equivalent experience
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Travel up to 15%
• Experience managing renewals or retention targets

Pay: HUF 610,000 - HUF 810,000 monthly

Benefits

• Private medical care
• Extra annual leave days
• Meal vouchers
• Remote work allowance
• Training budget
• Language courses
• Cafeteria benefit system

This posting may close early if we receive enough applications.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DCD Data Bt..