Associate Customer Success Manager

About us:

School districts license our reading and math curriculum for grades K through 8. We started in 1985 and have grown to about 90 people.

About the role:

Success in this role is measured on gross retention, product adoption and account health scores. The Associate Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote position. Most of the team is in Brockton, but nobody is required to come in. Flexible hours with a daily team call in the morning. Day-to-day communication is in Slack and Google Meet.

What you'll work on:

• Lead kickoff calls and onboarding plans with new customers
• Run quarterly business reviews with customer stakeholders
• Build success plans with measurable goals for each account
• Recruit happy customers for references and case studies
• Drive renewals alongside the commercial team, starting 120 days out
• Create help center articles when the same question keeps coming up

Requirements:

• Comfortable presenting to directors and VPs
• Organized across many accounts at once
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

Pluses:

• Zendesk or Intercom experience

Perks and benefits:

The salary range for this role is $63,000 - $81,000/year. This range reflects base salary only.

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid time off

Applicants must be authorized to work in the U.S.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Claypost Learning, LLC.