Associate Customer Success Manager

Who we are

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Atlanta. The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Founded in 2012, we now have 100 employees.

What this job is

The Associate Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. You will be the customer's main contact after the sale and their voice inside Central Valley Cloud. The company is based in Atlanta, the US. The team is spread across multiple countries. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Eastern time.

What you'll do

• Report monthly on churn risk and saves
• Create help centre articles when the same question keeps coming up
• Run quarterly business reviews with customer stakeholders
• Lead kickoff calls and onboarding plans with new customers
• Document every customer touch in Salesforce

Requirements

• 1+ years in customer success, account management or implementation at a SaaS company
• Organised across many accounts at once
• Bachelor's degree or equivalent experience

Nice to have

• SQL or Looker for pulling your own account data
• Zendesk or Intercom experience

Compensation and benefits

BDT 100,000 - BDT 130,000 per month

• Paid sick days
• 20 days paid time off
• Annual learning budget
• Wellness allowance
• Equity

We will only contact shortlisted applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Central Valley Cloud.