Associate Customer Success Manager

Cedar Ridge Advisors is a CPA firm doing tax returns, bookkeeping and payroll for small businesses and individuals. You will be the customer's main contact after the sale and their voice inside Cedar Ridge Advisors. Success in this role is measured on gross retention, product adoption and account health scores. Fully remote. You can work from anywhere in the US. Good written English matters here, since most updates are written.

• Document every customer touch in Salesforce
• Run quarterly business reviews with customer stakeholders
• Coordinate with support on open tickets for your accounts

You'll need:

• 1+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Bachelor's degree or equivalent experience
• Working knowledge of Salesforce

Compensation: $72,000 - $88,000 per year DOE.

We offer health insurance, 401(k) with company match, paid time off and $1,000 home office setup budget.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cedar Ridge Advisors.