Associate Customer Success Manager

Who we are

We are 4 people, all hands-on, and the founders still run engagements themselves. Lab time is built into the schedule, not squeezed in after hours.

The role

Looking for an Associate Customer Success Manager who wants to stay somewhere for a while. Most of the work happens on Zoom and email, with occasional on-site visits for larger customers.

What you'll work on

• Recruit happy customers for references and case studies.
• Monitor usage and health scores in Gainsight and act on red flags.
• Build success plans with measurable goals for each account.
• Escalate product bugs and feature requests through Jira with clear context.
• Lead kickoff calls and onboarding plans with new customers.
• Drive renewals alongside the commercial team, starting 120 days out.

What we're looking for

• 0-2 years in customer success, account management or implementation at a SaaS company.
• Calm under pressure when a customer is angry.
• Bachelor's degree or equivalent experience.

Desirable

• Experience with usage-based pricing.

Benefits

• Annual wage supplement (13th month)
• Medical and dental coverage.
• Flexible benefits.
• 18 days annual leave.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BM Cybersecurity.