Technical Writer

ABOUT US:

Small enough that you will talk to clients directly in your first week. Our lab is a back room full of test hardware, old routers and a rack of virtual machines. We started in 2000 and have grown to about 15 people.

ABOUT THE ROLE:

Hazelside Security needs another Technical Writer to make our developer docs accurate, findable and easy to follow. The company is based in Brockton, the US. We are a distributed team spread across a few time zones. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Core hours are 9:00 AM to 1:00 PM US Eastern. Good written English matters here, since most updates are written.

DAY TO DAY:

Coordinate localization handoffs with translation vendors. Interview engineers and subject matter experts to collect technical details. Create diagrams and annotated screenshots with Snagit, draw or Figma. Write and update user guides, how-to articles and admin documentation. Maintain docs-as-code workflows in Markdown, Git and static site generators like Docusaurus or MkDocs. Track documentation work in Jira alongside engineering tickets.

ABOUT YOU:

3+ years of technical writing experience in software, hardware or a regulated industry. Experience with Markdown and Git-based workflows. Hands-on use of a help authoring tool or CMS. Comfortable chasing busy engineers for answers. Bachelor's degree in English, communications, a technical field or equivalent experience.

WHY WORK WITH US:

20 days paid time off. Wellness allowance. Annual salary review.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hazelside Security.