Technical Writer II

Who we are:

Treasure Coast Cyber runs a 24/7 security operations center that monitors endpoints, firewalls and cloud accounts for mid-sized companies. Incident response is a big part of the work: ransomware recovery, business email compromise and forensic investigations. We write internal post-mortems after every major engagement, including what went wrong.

We are backfilling a position after an internal move. The Technical Writer II writes and maintains product documentation, API references and release notes. You can work from home anywhere in the US. We have no office requirement. Monday to Friday, regular working hours, flexible start and finish.

Day to day:

• Test procedures step by step before publishing.
• Track documentation work in Jira alongside engineering tickets.
• Produce release notes for each product release.
• Review analytics and search queries to find gaps in the docs.
• Document REST APIs from OpenAPI specs and verify examples against a test environment.
• Build and maintain a style guide and templates.
• Create diagrams and annotated screenshots with Snagit, draw or Figma.

You'll need:

• 2+ years of technical writing experience in software, hardware or a regulated industry.
• Comfortable chasing busy engineers for answers.
• Writing samples showing technical documentation for different audiences.
• Hands-on use of a help authoring tool or CMS.
• Familiarity with REST APIs, JSON and tools like Postman or curl.

Desirable:

• Knowledge of the Microsoft Writing Style Guide or Google developer documentation style guide.

What we offer:

Starting pay: $48.50 - $53.00/hr, depending on experience and certifications.

• Home office stipend.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Treasure Coast Cyber.