Technical Writer

Product, engineering and support teams work out of offices in Lahore, Punjab and two nearshore delivery centres. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Code review is required on every pull request, and nobody merges their own changes.

The role

Hazelvault is hiring a Technical Writer to work remotely from Sri Lanka. We're looking for a writer who can read code well enough to document an API and still write plainly for end users. Our Developer Experience team is two writers supporting six product teams. Expect to manage your own priorities. Our headquarters is in Lahore, and about a third of the team works remotely from other countries. We engage team members in Sri Lanka as full-time contractors. Most of our contractors have been with us for more than two years. Flexible schedule. We have one team call a day, usually in the morning. You will write a lot of updates, so clear written English is important.

Your responsibilities

• Test procedures step by step before publishing
• Write and update user guides, how-to articles and admin documentation
• Manage content in Confluence, Zendesk Guide or MadCap Flare
• Edit documentation written by engineers for clarity and consistency
• Review analytics and search queries to find gaps in the docs
• Maintain docs-as-code workflows in Markdown, Git and static site generators like Docusaurus or MkDocs

Qualifications

• 3+ years of technical writing experience in software, hardware or a regulated industry
• Strong grasp of grammar, structure and plain-language writing
• Comfortable chasing busy engineers for answers
• Experience with Markdown and Git-based workflows
• Hands-on use of a help authoring tool or CMS

Nice to have

• Information architecture or UX writing
• DITA or other structured authoring

Rate: $1,650 - $2,250 per month

Benefits

• Paid in USD
• Annual rate review
• Monthly payments via wire transfer or Wise

Let us know your current notice period and salary expectations.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hazelvault (Pvt.) Ltd..