Senior Technical Writer - Software

Who we are

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS.

The role

Thomas Technologies needs another Senior Technical Writer - Software to make our developer docs accurate, findable and easy to follow. The company is based in Auburn, the US. We are a distributed team spread across a few time zones. You will be employed through our employer-of-record partner in Canada, with a local contract and salary paid in local currency. You will need at least 4 hours of overlap with US Central time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

• Build and maintain a style guide and templates
• Track documentation work in Jira alongside engineering tickets
• Test procedures step by step before publishing
• Document REST APIs from OpenAPI specs and verify examples against a test environment
• Create diagrams and annotated screenshots with Snagit, draw or Figma
• Produce release notes for each product release
• Review analytics and search queries to find gaps in the docs

About you

• 7+ years of technical writing experience in software, hardware or a regulated industry
• Experience with Markdown and Git-based workflows
• Familiarity with REST APIs, JSON and tools like Postman or curl
• Writing samples showing technical documentation for different audiences
• Hands-on use of a help authoring tool or CMS
• Ability to read basic code in Python, JavaScript or Java

Also helpful

• Setting up a docs site from scratch
• DITA or other structured authoring

Pay and benefits

• Performance bonus
• Annual learning budget
• Two weeks of paid leave at year end
• Paid sick days

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thomas Technologies.