Senior Technical Writer (Software)

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Code review is required on every pull request, and nobody merges their own changes.

Overview

Our Vancouver team is growing and we are hiring a Senior Technical Writer (Software). Our operations team is two writers supporting six product teams. Expect to manage your own priorities. This is an in-person role at our Vancouver location.

What you'll do

• Create diagrams and annotated screenshots with Snagit, Visio or Figma
• Write and update user guides, how-to articles and admin documentation
• Manage content in Confluence, Zendesk Guide or MadCap Flare
• Interview engineers and subject matter experts to collect technical details
• Document REST APIs from OpenAPI specs and verify examples against a test environment

What you need

• Bachelor's degree in English, communications, a technical field or equivalent experience
• Ability to read basic code in Python, JavaScript or Java
• Comfortable chasing busy engineers for answers
• Hands-on use of a help authoring tool or CMS
• Strong grasp of grammar, structure and plain-language writing
• Familiarity with REST APIs, JSON and tools like Postman or curl
• Experience with Markdown and Git-based workflows

Rate: $104,000 - $128,000 annually

Pay and benefits

• Extended health and dental benefits
• Group RRSP with employer matching
• Paid vacation
• Flexible hours
• Paid sick days
• Annual bonus
• Health spending account

A resume is enough to apply. Cover letters are optional.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SLJ Software Inc..