Senior Technical Writer

About us

Nowak Data builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. We keep recurring meetings to Tuesdays and Thursdays where we can.

What this job is

The Senior Technical Writer writes and maintains product documentation, API references and release notes. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

What you'll work on

• Manage content in Confluence, Zendesk Guide or MadCap Flare.
• Coordinate localization handoffs with translation vendors.
• Produce release notes for each product release.
• Maintain docs-as-code workflows in Markdown, Git and static site generators like Docusaurus or MkDocs.
• Test procedures step by step before publishing.

Requirements

• 5+ years of technical writing experience in software, hardware or a regulated industry.
• Strong grasp of grammar, structure and plain-language writing.
• Experience with Markdown and Git-based workflows.
• Bachelor's degree in English, communications, a technical field or equivalent experience.
• Ability to read basic code in Python, JavaScript or Java.
• Writing samples showing technical documentation for different audiences.

What we offer

Pay: ₹22,50,000 - ₹26,50,000 per year

• Performance bonus.
• Two weeks of paid leave at year end.
• Paid sick days.
• Monthly internet allowance.
• Annual salary review.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak Data.