Senior Technical Writer

Who we are:

Our product started as a side project in 2022 and now has a few hundred paying customers, mostly in Connecticut. Profitable, no outside investors, and no plans to take any. We grow when customers pay us.

What this job is:

AG Apps is looking for a Senior Technical Writer to join a small, steady team. Our operations team is two writers supporting six product teams. Expect to manage your own priorities. Remote within the US. The team meets in Bridgeport once a quarter, travel covered. Normal business hours, Monday to Friday, with some flexibility. We talk mostly in Slack and hop on quick calls when something needs discussing.

In your first few months you will:

• Interview engineers and subject matter experts to collect technical details
• Create diagrams and annotated screenshots with Snagit, draw or Figma
• Maintain docs-as-code workflows in Markdown, Git and static site generators like Docusaurus or MkDocs
• Manage content in Confluence, Zendesk Guide or MadCap Flare
• Write and update user guides, how-to articles and admin documentation
• Test procedures step by step before publishing

Requirements:

• 5-7 years of technical writing experience in software, hardware or a regulated industry
• Ability to read basic code in Python, JavaScript or Java
• Strong grasp of grammar, structure and plain-language writing
• Bachelor's degree in English, communications, a technical field or equivalent experience
• Experience with Markdown and Git-based workflows

Why work with us:

• Paid sick leave
• $1,000 home office setup budget
• Short- and long-term disability
• Life insurance
• Health, dental and vision coverage starting on day one

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AG Apps Inc..