Service Advisor

About us

Our owner is a master electrician and still pulls permits and runs some calls. We do residential electrical service, panel upgrades and remodel wiring in Kolkata.

This Service Advisor writes up customers, explains repairs in plain English and keeps them updated until pickup. This position is on site in Kolkata.

Your responsibilities

• Resolve complaints and follow up on customer satisfaction surveys
• Greet customers in the service drive and write up repair orders
• Schedule appointments and manage the shop's daily workload
• Meet monthly targets for hours sold and customer satisfaction scores
• Explain invoices and completed work at pickup
• Work with technicians and the parts department on parts availability
• Listen to vehicle concerns and document them clearly for technicians

What we're looking for

• 3+ years of experience as a service advisor or in automotive service
• Strong phone manner and follow-up habits
• Working knowledge of vehicle systems and common repairs
• Valid driver's licence with a clean record
• Available Saturdays and some evenings
• Able to stand in the service drive and walk the lot for much of the day

Schedule: Early opener shift at 6:30 AM to cover drop-offs

Pay and benefits

Salary: ₹3.5-4 LPA

• Health insurance for you and your family
• Provident fund
• Paid leave
• Accommodation provided
• Overtime pay
• Gratuity

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jadhav & Sons Electric.