Service Advisor

This is a new role. The team has doubled in size over the past year. Looking for a Service Advisor who knows cars well enough to talk to techs and customers without getting lost. This is an in-person role at our Henderson location.

Job duties

• Listen to vehicle concerns and document them clearly for technicians.
• Handle warranty claims and recall work.
• Work with technicians and the parts department on parts availability.
• Arrange loaner vehicles, shuttles and rentals.
• Build estimates for recommended repairs and maintenance.
• Meet monthly targets for hours sold and customer satisfaction scores.

Minimum qualifications

• 3+ years of experience as a service advisor or in automotive service.
• Able to stand in the service drive and walk the lot for much of the day.
• Valid driver's license with a clean record.
• Organized enough to juggle 25 or more open repair orders.

Schedule: Monday to Friday, 7:00 AM to 6:00 PM, with one weekday off

Pay and benefits

Pay: $29.00-$32.50 an hour

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.
• Health insurance.

About us

Our stores sell more than 100,000 new and used vehicles a year. Parts warehouses supply wholesale customers and independent repair shops across Australia. We started in 1961 and have grown to about 44,800 people. Most managers started on the sales floor or in the shop.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Grovebank.