Senior Service Advisor

Our stores sell more than 100,000 new and used vehicles a year. Techs are paid flat rate, with a guarantee during training.

The position

Õunapuu Autoremont is hiring a Senior Service Advisor for a busy service drive in Tallinn. Hourly base plus commission on labour and parts. This position is on site in Tallinn.

Essential duties and responsibilities

• Resolve complaints and follow up on customer satisfaction surveys
• Listen to vehicle concerns and document them clearly for technicians
• Meet monthly targets for hours sold and customer satisfaction scores
• Call customers with inspection findings and get approval before work starts
• Explain invoices and completed work at pickup
• Greet customers in the service drive and write up repair orders
• Keep customers updated on repair status and pickup times

Minimum qualifications

• 5-7 years of experience as a service advisor or in automotive service
• Organised enough to juggle 25 or more open repair orders
• Proficient with a DMS or shop management software
• Able to stand in the service drive and walk the lot for much of the day
• Available Saturdays and some evenings
• Comfortable recommending repairs and talking about price

Schedule: Five-day week, about 45 to 50 hours

Why work with us

• Private medical care
• Extra annual leave days
• Overtime paid
• Annual bonus
• Multisport card

We review applications as they come in.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Õunapuu Autoremont.