Senior Service Advisor

Jones & Sons Auto Service is a family-owned shop with four bays and 32 employees. We are adding headcount to this team, so this is a new seat.

Our Senior Service Advisor team handles 25 to 35 repair orders a day each. The work is on site and cannot be done remotely.

Responsibilities

• Work with technicians and the parts department on parts availability
• Call customers with inspection findings and get approval before work starts
• Resolve complaints and follow up on customer satisfaction surveys
• Explain invoices and completed work at pickup

Skills and experience

• 7+ years of experience as a service advisor or in automotive service
• Able to stand in the service drive and walk the lot for much of the day
• Working knowledge of vehicle systems and common repairs
• Strong phone manner and follow-up habits

Job Type: Full-time

Pay: $30.00 - $35.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Commute:

• El Paso, TX (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jones & Sons Auto Service LLC.