Senior Service Advisor

The company

Our stores sell more than 100,000 new and used vehicles a year. Parts warehouses supply wholesale customers and independent repair shops across Australia. We started in 1961 and have grown to about 44,800 people. Most managers started on the sales floor or in the shop.

About the role

Independent repair shop needs a Senior Service Advisor who can sell honest work and keep the schedule full. This position is on site in Adelaide.

Main duties

• Resolve complaints and follow up on customer satisfaction surveys.
• Schedule appointments and manage the shop's daily workload.
• Process payments and close repair orders in the DMS (CDK, Reynolds or Tekmetric)
• Greet customers in the service drive and write up repair orders.
• Keep customers updated on repair status and pickup times.
• Call customers with inspection findings and get approval before work starts.
• Listen to vehicle concerns and document them clearly for technicians.
• Arrange loaner vehicles, shuttles and rentals.

Qualifications

• 7+ years of experience as a service advisor or in automotive service.
• Strong phone manner and follow-up habits.
• Valid driver's licence with a clean record.

Compensation and benefits

$42.50 - $51.50 an hour

• Superannuation on top of salary.
• Additional leave days.
• Salary packaging.
• Above-award pay rates.
• Novated leasing.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Grovebank.