Senior Service Advisor (Fleet)

About the company:

Owner-operated, and the owner still turns wrenches every day. Most of our customers are repeat, and many come by referral.

Looking for a Senior Service Advisor (Fleet) who knows cars well enough to talk to techs and customers without getting lost. This is an in-person role at our Jerusalem location.

Responsibilities:

• Work with technicians and the parts department on parts availability
• Process payments and close repair orders in the DMS (CDK, Reynolds or Tekmetric)
• Meet monthly targets for hours sold and customer satisfaction scores
• Arrange loaner vehicles, shuttles and rentals
• Resolve complaints and follow up on customer satisfaction surveys
• Explain invoices and completed work at pickup
• Build estimates for recommended repairs and maintenance

Skills and experience:

• Working knowledge of vehicle systems and common repairs
• Able to stand in the service drive and walk the lot for much of the day
• Proficient with a DMS or shop management software
• Valid driver's licence with a clean record
• Available Saturdays and some evenings

Schedule: Five-day week, about 45 to 50 hours

Why work with us:

• Pension
• Study fund (Keren Hishtalmut)
• Meal card
• Car allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tamar Garage Ltd..