Senior Operations Coordinator

Across Western Province, the company runs 14 branch offices and a central depot for hardware staging and imaging. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Founded in 1998, we now have 290 employees. Lunch is usually whatever is closest to the client site.

Role overview:

We're looking for a Senior Operations Coordinator to join our team. This is a remote role. This is an office role in Negombo. Lots of phone, email and spreadsheet work. We need someone organised who can juggle changing priorities and keep accurate records. Fully remote. You can work from anywhere in Sri Lanka. A quiet workspace and good internet are required.

Key responsibilities:

• Schedule jobs and service appointments in ServiceTitan or a similar system
• Organise onboarding paperwork and safety training for new field staff
• Support the operations manager with special projects and audits
• Answer calls from customers, technicians and vendors
• Enter completed work and technician time for billing

What you need:

• 5-7 years of experience in operations, logistics, dispatch or office administration
• Comfortable on the phone with customers and vendors
• Clear written communication
• Valid driver's licence for occasional site or supplier runs
• Strong Excel or Google Sheets skills
• Organised and detail oriented

Schedule: Monday to Friday, 7:00 AM to 3:30 PM

What we offer:

• Medical insurance for you and your family
• Paid leave
• Internet allowance
• Learning budget
• EPF and ETF contributions
• Flexible hours
• Life insurance

Let us know your current notice period and salary expectations.

Candidates must be eligible to work in Sri Lanka.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wheatear Computer Services (Pvt) Ltd.