Senior Operations Coordinator

Since 1999, the platform has grown to more than 5,000 corporate customers. Thatcher Learning serves more than 10 million learners across schools, universities and businesses.

Overview:

This is a new position created as the team has grown over the last year. Good fit for someone with a couple of years in an admin, logistics or customer service role. Thatcher Learning is a service company with about 30 technicians in the field. You will help schedule jobs and keep customers updated. The company is based in Tulsa, the US. The team is spread across multiple countries. We engage team members in Sri Lanka as full-time contractors. Most of our contractors have been with us for more than two years. You will need at least 4 hours of overlap with US Central time. You will need a reliable internet connection and a quiet place to work.

Main duties:

• Enter completed work and technician time for billing.
• Track open work orders and follow up on overdue jobs.
• Schedule jobs and service appointments in ServiceTitan or a similar system.
• Answer calls from customers, technicians and vendors.
• Coordinate permits and inspections with local agencies.
• Prepare job packets with drawings, permits and customer information.

Qualifications:

• 6+ years of experience in operations, logistics, dispatch or office administration.
• Strong Excel or Google Sheets skills.
• Able to learn scheduling or ERP software quickly.
• Calm when the schedule changes several times a day.

Nice to have:

• Knowledge of local permitting processes.
• Purchasing or inventory experience.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

What you get:

• Flexible hours.
• Paid in USD.

This posting may close early if we receive enough applications.

Tell us your notice period and what salary you are looking for.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thatcher Learning Inc..