Senior Operations Coordinator

Since 1987, the company has grown into a key supplier for OEMs in England and beyond. Clean shop, organised with 5S, and nobody leaves tools out.

The role:

We need someone organised who can juggle changing priorities and keep accurate records. Sumaclane Products is a service company with about 30 technicians in the field. You will help schedule jobs and keep customers updated. We work hybrid out of London, usually three days in, two days remote.

Essential duties and responsibilities:

• Answer calls from customers, technicians and vendors.
• Track open work orders and follow up on overdue jobs.
• Schedule jobs and service appointments in ServiceTitan or a similar system.
• Organise onboarding paperwork and safety training for new field staff.
• Coordinate permits and inspections with local agencies.
• Prepare job packets with drawings, permits and customer information.
• Process purchase orders and match packing slips to invoices.

What you need:

• 5+ years of experience in operations, logistics, dispatch or office administration.
• Strong Excel or Google Sheets skills.
• Organised and detail oriented.
• Comfortable on the phone with customers and vendors.
• Clear written communication.
• Valid driver's licence for occasional site or supplier runs.
• Able to learn scheduling or ERP software quickly.

Preferred:

• Knowledge of local permitting processes.
• Purchasing or inventory experience.
• ServiceTitan, Jobber or FieldEdge experience.
• Bilingual English and Spanish.

Why work with us:

• Healthcare cash plan.
• Workplace pension.
• 28 days annual leave including bank holidays.
• Season ticket loan.
• Professional qualifications paid for.
• Free on-site parking.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sumaclane Products.