Senior Operations Coordinator

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Digital adoption is high, and over 70 percent of transactions now happen on mobile. Most lenders have lived in the area for decades and know their borrowers.

Our team is growing and we are hiring a Senior Operations Coordinator. We need someone organised who can juggle changing priorities and keep accurate records. Reports to the Operations Manager and works with dispatch, purchasing and billing every day. You can work from home anywhere in India. We have no office requirement.

What you'll do:

• Prepare job packets with drawings, permits and customer information.
• Answer calls from customers, technicians and vendors.
• Process purchase orders and match packing slips to invoices.
• Enter completed work and technician time for billing.
• Organise onboarding paperwork and safety training for new field staff.
• Support the operations manager with special projects and audits.
• Update weekly reports on jobs completed, backlog and callbacks.
• Confirm appointments with customers and send updates on delays.

Requirements:

• Strong Excel or Google Sheets skills.
• High school diploma required; associate or bachelor's degree preferred.
• Valid driver's licence for occasional site or supplier runs.
• Comfortable on the phone with customers and vendors.
• Clear written communication.
• Calm when the schedule changes several times a day.

Compensation and benefits:

Salary range: ₹6,50,000-₹9,00,000 per annum

• Flexible hours.

Please submit your CV in English.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Paschim National Bank.