Senior Operations Coordinator

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Enterprise clients outsource service desk, end-user support and data center operations to us under multi-year contracts. We started in 2000 and have grown to about 320 people.

Position summary:

Looking for a Senior Operations Coordinator who wants to stay somewhere for a while. This is an office role in Dallas. Lots of phone, email and spreadsheet work. We engage team members in the US as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with UK business hours.

In this role you will:

• Update weekly reports on jobs completed, backlog and callbacks
• Support the operations manager with special projects and audits
• Prepare job packets with drawings, permits and customer information
• Answer calls from customers, technicians and vendors
• Enter completed work and technician time for billing
• Track open work orders and follow up on overdue jobs
• Organize onboarding paperwork and safety training for new field staff
• Confirm appointments with customers and send updates on delays

What you need:

• 6+ years of experience in operations, logistics, dispatch or office administration
• Strong Excel or Google Sheets skills
• Clear written communication
• Comfortable on the phone with customers and vendors
• High school diploma required; associate or bachelor's degree preferred
• Valid driver's license for occasional site or supplier runs

Nice to have:

• Smartsheet or monday
• Bilingual English and Spanish

Schedule: Monday to Friday, 7:00 AM to 3:30 PM

$28.00-$30.50 per hour

What we offer:

• Paid in USD
• Annual rate review

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Masonbridge Ltd.