Senior Operations Coordinator

Small businesses use our merchant services for card processing, POS terminals and next-day funding. Dress is business casual, and suits come out for client meetings.

Position summary

We are adding a Senior Operations Coordinator to our Client Services team. Reports to the Operations Manager and works with dispatch, purchasing and billing every day. Remote position. Most of the team is in Luxembourg City, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

• Organise onboarding paperwork and safety training for new field staff
• Process purchase orders and match packing slips to invoices
• Prepare job packets with drawings, permits and customer information
• Track open work orders and follow up on overdue jobs
• Confirm appointments with customers and send updates on delays

About you

• 5+ years of experience in operations, logistics, dispatch or office administration
• Strong Excel or Google Sheets skills
• Clear written communication
• Calm when the schedule changes several times a day
• Able to learn scheduling or ERP software quickly
• Organised and detail oriented

Pay and benefits

• Pension scheme
• 25 annual leave days
• Travel allowance
• 8% holiday allowance
• Training budget

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lorang Conseil S.à r.l..