Senior Operations Coordinator

Kathmandu Data builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Since 1994, the company has sold practice management software to dental and veterinary clinics in Nepal. Code review is required on every pull request, and nobody merges their own changes.

Kathmandu Data is a service company with about 30 technicians in the field. You will help schedule jobs and keep customers updated. The Senior Operations Coordinator keeps work orders, schedules and paperwork moving between the office, field crews and customers. Fully remote. You can work from anywhere in Nepal. A stable internet connection and a backup power option are required.

What you'll be doing

• Prepare job packets with drawings, permits and customer information.
• Maintain vehicle, equipment and certification records.
• Confirm appointments with customers and send updates on delays.
• Organise onboarding paperwork and safety training for new field staff.
• Track open work orders and follow up on overdue jobs.

Requirements

• 5-7 years of experience in operations, logistics, dispatch or office administration.
• Able to learn scheduling or ERP software quickly.
• Organised and detail oriented.
• Valid driver's licence for occasional site or supplier runs.
• Clear written communication.
• Calm when the schedule changes several times a day.

Preferred

• Purchasing or inventory experience.
• Bilingual English and Spanish.

Schedule: Monday to Friday, 7:30 AM to 4:30 PM, with a rotating Saturday on-call

What you get

• Medical insurance.
• Company laptop.
• Internet allowance.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kathmandu Data.