Senior Operations Coordinator

Who we are:

Employee benefit plan audits and single audits are a specialty. The firm runs on CCH Axcess, Caseware and a client portal for document exchange. Busy season means 55-hour weeks from February through April 15, and summers are lighter.

JSN Advisors is looking for a Senior Operations Coordinator to join a small, steady team. Good fit for someone with a couple of years in an admin, logistics or customer service role. Remote, open to candidates across India. A quiet workspace and good internet are required.

What you'll do:

• Organise onboarding paperwork and safety training for new field staff
• Support the operations manager with special projects and audits
• Enter completed work and technician time for billing
• Answer calls from customers, technicians and vendors
• Update weekly reports on jobs completed, backlog and callbacks
• Confirm appointments with customers and send updates on delays

Required qualifications:

• 5+ years of experience in operations, logistics, dispatch or office administration
• High school diploma required; associate or bachelor's degree preferred
• Strong Excel or Google Sheets skills

Schedule: Monday to Friday, 7:30 AM to 4:30 PM, with a rotating Saturday on-call

Perks and benefits:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Flexible hours
• Gratuity
• Learning budget

Candidates must be eligible to work in India.

Applications are reviewed weekly.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JSN Advisors.